OCWEN RELENTLESSLY ATTACKS HOME LOAN IN SPITE OF PERFECT PAYMENT HISTORY

CFPB Case number: 160818-000007

WHAT HAPPENED 

Describe what happened so we can understand the issue... 

OCWEN has added a statement to my credit reports which lowered by credit score. Rita Jacobs of Transunion told me that the statement OCWEN placed on my credit report substantially lowered my score. Ms. Jacobs also informed me that the remark was OPTIONAL, that OCWEN did not have a legal obligation to put the damaging comment on my reports.

My credit score did not return to where it was before OCWEN removed my home loan from the credit bureaus because when OCWEN returned my home loan to the credit bureaus, OCWEN chose to add a statement in the "REMARKS" section of my credit report that lowered my score. All of the credit bureaus have informed me that "REMARKS" are optional, that OCWEN is not "required" to make a remark on my report. Previously OCWEN has put varying remarks on my credit report which also lowered my score and then raised my score when they removed the remarks.

OCWEN sent me an email today written by Matthew Parker and Collin Hoffman stating that this time they would leave the remark on my credit report. They are aware that leaving this remark on my report is not allowing the credit score to return to "VERY GOOD" and is keeping my score low.

OCWEN indicated that if they remove the remark from my report, it would not be fair to all the other OCWEN customers who have that remark on their credit reports. If other OCWEN customers are also being damaged financially by a remark that is "OPTIONAL", then perhaps a class action law suit against OCWEN is the only solution to this injustice.

OCWEN is doing harm to customers by choice, not because it is required by law. OCWEN profits financially by causing it's customers to have lower credit scores, making it next to impossible for OCWEN customers to refinance as escape the tyranny OCWEN subjects it's customers to, even customer's who's loan has been in good standing for six years.

OCWEN is legally allowed to leave the "REMARKS" section blank. OCWEN customers would have more accurate credit reports if OCWEN would stop putting damaging remarks on the credit reports of it's customers.

Since OCWEN has placed so many different kinds of damaging comments on my report and then removed them, I am requesting that they stop this hurtful process and just leave the remark section blank as they are legally allowed to.

OCWEN has hurt me financially since the day they received the $76,700.00 Keep Your Home California Funds and the $5000.00 HAMP incentive that I earned by never being late on a payment, never missing a payment for six years. OCWEN has been damaging me financially since February 2016. This "REMARK" on my credit report is just a continuation of this process of damaging me financially that OCWEN seems determined to keep up. Each time OCWEN makes a correction, they change something else, make a new change which also causes financial harm. This process has been horribly painful for me to endure. OCWEN seems to enjoy the process. OCWEN removed this REMARK previously. Matthew Parker of OCWEN had the statement removed months ago. Now he is maintaining that he cannot remove it even though all the credit bureaus confirmed that it was OPTIONAL. I believe the number of times that harmful things OCWEN has done to my family since February 2016 establishes a well documented pattern of abuse. It is clear that my loan in good standing has been under attack since February 2016. Each and every time that OCWEN has made a correction, within days they created a new crisis for me to endure. They are very aware that if they had not started this process, my son would have had his dental surgeries by now, that the financial game they are playing is causing him many added months of agony because they have crippled me financially without cause.

Consent to publish the description of what happened?Consent provided  

Which part of the mortgage process is your issue related to?

Applying for the loan 

Receiving a credit offer 

Signing the agreement 

Making payments 

Problems when you are unable to pay 

Are you concerned about losing your home to foreclosure? Yes No

 

 

This is about Conventional adjustable mortgage (ARM)  

  

Do you believe the issue involves discrimination? Yes No

On the basis of

Age 

Marital status 

National origin 

Race 

Receipt of public assistance 

Religion 

Sex 

DESIRED RESOLUTION 

What do you think would be a fair resolution to your issue? 

I think OCWEN should remove this most recent REMARK from my credit reports since it is "optional" and has prevented my score from returning to "VERY GOOD", which is where it was right before they removed my home loan from my credit reports. The remark was listed as one of the reasons my score dropped. The other reason was that OCWEN only reported two months instead of the entire year of 2016 payments.

Since OCWEN has indicated that they are using this REMARK section to lower other OCWEN customer's score, not just mine, I would like to see a class action lawsuit address this very distressing action OCWEN has chosen to make a policy. OCWEN stands to profit financially by taking actions, making arbitrary policy that allows it to lower the credit scores of it's customers, making it hard to OCWEN customers to refinance and escape the relentless stress OCWEN heaps upon it's customers, even customers with loans in good standing. OCWEN employees have even acted shamelessly giddy, laughing as if the bad news they were telling me was FUN to tell. I am referring to the time OCWEN informed me they had removed my name from my loan, that I would NEVER get back any of the six years of money I had invested in my home, that the $5000 HAMP incentive and the Keep Your Home California money was OCWENS and I would NEVER get my name back on the loan. The hell OCWEN has put me through has been ongoing, unrelenting. This REMARK that is optional is just the latest in a long line of unnecessary attacks on me and my autistic son James. The pattern of abuse by OCWEN is clearly established and it is ongoing. I would like OCWEN to refrain from putting REMARKS on me credit reports. They have no legal obligation to place a remark on me reports. If the CFPB needs me to testify in a class action, I will be happy to do so.

 

DEAR DEPARTMENT OF JUSTICE, WE ARE NOT SAFE

Dear Department of Justice,

Is it fair to say OCWEN tried to kill us? Yes. At all times OCWEN knew my age and my disabled son's serious health problems when they took our home away from us even though I had NEVER been late and NEVER missed a payment. 

OCWEN knew that their action would probably result in the death of my autistic son, James. The OCWEN employees who called me to tell me they had bank owned our home were laughing and telling me to just accept that there was nothing I could do to stop what they were doing to us, that this was our "new reality" and I must just accept this. On many occasions when OCWEN was bombarding me with phone calls on my current loan as if it WASN'T current, I would tell them that my autistic son was sick and we had to leave now to go to a medical appointment.  

Financial crimes can be every bit as deadly as using a gun and the deaths can be even more painful and drawn out. Willfully removing and BLOCKING a six year perfect payment history trade line from all the credit bureaus is a vicious and hateful act with deadly consequences. 

Losing a home that was paid for on time can result in the disabled person losing services that depend upon having a physical address. Getting those services reinstated before death occurs if the disabled person has serious health issues, is unlikely. Ever getting back to the state of health you were in before OCWEN dropped a financial stink bomb on your life is also unlikely.

Our bank loan is being serviced by OCWEN. I am a single mom with an autistic son. I have always paid my home loan on time the entire six years since the loan modification of July 1, 2010, following divorce. I obtained power of attorney to pay the loan that was only in my x-husband's name because he did not want to pay it. After six years of never missing a payment I was finally allowed to assume the loan.

DEUTSCHE BANK is the trustee. For a time this loan was being serviced by One West Bank. During that time I also always paid on time and was NEVER late on a payment.

When the loan was transferred to OCWEN just as ONE WEST BANK had mailed me the assumption packet because I had paid on time for over a year after the trial period, OCWEN refused to allow the assumption that ONE WEST BANK was prepared to. Usually assumption is allowed after one year, but I was forced to prove myself for SIX years. My name was put on the loan in December 2015 when it should have been put on the loan July 2011. Making me wait SIX years to assume the loan kept my credit score low so I could not refinance and escape OCWEN. It is very likely that OCWEN routinely does this on purpose for it's own financial gain.



Having OCWEN manage my loan was frightening from the start. It did not feel anything like doing business with a bank does. It was more like having your loan managed by a cult or secret society that could do awful things with impunity. I kept paying the loan on time and hoped none of the terrible things I heard about OCWEN doing to people would happen to us.

On February 2016 my loan was awarded the $5000.00 HAMP incentive and KEEP YOUR HOME CALIFORNIA gave OCWEN $76,700.00 to apply to the principal of my loan. These things only happened because my loan was in good standing even though it was upside down. Shortly after taking all this money, OCWEN took my name off the loan, pulled and blocked the trade lines my perfect payment history from all the credit bureaus, bank owned the property and told me there wasn't a thing I could do about it. I reported this to the CFPB, then to you, the Department of Justice and the Attorney General of Califorina, the FBI and even the SEC because I feared OCWEN was in the process of laundering the money they took from me, HAMP and KEEP YOUR HOME CALIFORNIA in the stock market. OCWEN took government money, not just my money. OCWEN did all this at a mind blowing pace with the precision that comes from practice.

Something made OCWEN rescind and cancel the bank owned status. They made it clear to me that it was just a courtesy, nothing more than a courtesy. OCWEN fumbled with putting my name back on the loan and tried to get me to accept having someone else's name on my loan, listing me as a co-borrower. They had locked me out of the website where I make my home loan payments without telling me.

OCWEN is still fumbling with restoring the trade line to report to the credit bureaus my perfect payment history. OCWEN shows none of the precision and speed in restoration that it showed in demolition. This lack of ability to make even the simplest restorations indicates that most of the time OCWEN does not restore...that perhaps most of the time OCWEN simply got away with this sort of thing without having to reverse their actions.

Even when EQUIFAX gave OCWEN precise and very simple instructions on how to reinstate the trade line to report my perfect payment history, OCWEN neglected to send OCWEN the simple, one sentence fax that EQUIFAX dictated to them on the three way call I initiated. I could have complied with EQUIFAX'S request in three minutes or less. It was a ONE sentence letter that EQUIFAX dictated to OCWEN. The fax number was provided. It was not rocket science. That was last week. OCWEN still has not complied with EQUIFAX'S request.

It does not feel like my loan is being managed by financial professionals. It feels like my loan and the life of my autistic son and my life, are in the hands of hot-headed "good old boys". It feels like a mafia-like gang is "letting us live" out of the "goodness of their hearts". That is how they talk to me. That is why I am asking you to look into this and to look after us. It feels like my son and I are in a debtor's prison. I am mocked by OCWEN ombudsmen who make it clear that my paying the loan on time for six years carries no weight. They make it clear that bad things are around the corner and could happen at any minute and could happen very fast. They tried to make me afraid to report these things to you.

On many occasions OCWEN has made me feel like my autistic son and I are not safe. They take drastic negative actions without telling you first and they make veiled threats without being specific about the terrible event that might be around the corner, an event you will find out about AFTER it happens. They give you "hints" and they seem to enjoy your suffering, as if it was a sport.

Indeed, I found out they were trying to take my house from attorneys and real estate agents who sent me public records to prove it, not from OCWEN. Things that OCWEN told me MIGHT happen had already really happened. This is probably what OCWEN means when they say there is "nothing you can do about it"...that they operate by taking action in a stealth manner so that you cannot try to stop the action.

REPEAT: I have never once been late on a payment to OCWEN. I have never once missed a payment. 

OCWEN has tormented me on MANY occasions, not just the recent 2016 horrifying series of attacks that felt like a hate crime, as if someone in the ORLANDO, FLORIDA office of OCWEN decided that my perfect payment history of six years meant I needed to be taken down a peg and they were in the mood to see me and my son "go down in flames". 

The way OCWEN employees spoke to me made me feel like I was being destroyed financially by a mobster who decided he didn't like me and had the impunity to destroy anyone he happened not to like.

At BANK OF AMERICA or CHASE BANK, if a teller doesn't like something about you or a bank manager thinks you are not the kind of person they like, they don't kick you out the door, empty your account, take your money and buy some stocks. BANKS don't enjoy the impunity OCWEN seems to think it has.

A perfect payment history had no weight with OCWEN. It was like THE GODFATHER was pissed because you forgot to kiss his ring and decided you must die. That is how doing business with OCWEN feels. You think you might end up dead in a ditch even if you pay your loan on time religiously. 

OCWEN never apologized for taking my name off my loan and trying to take federal dollars recently granted to our loan....

OCWEN simply said that "as a courtesy" they were going to let us survive......it came across almost as a warning.....nothing you would mistake for an apology. It very much felt like a veiled threat. Indeed, the ombudsman told me it could all happen again in the future. It was at their discretion.

Days later, OCWEN said something to me that confirmed my feeling that it was a veiled threat....OCWEN said to me, "If this happens again..." 

All I want is to pay my home loan every month and go about living my life. OCWEN doesn't let you do that. When OCWEN manages your home loan, it is like you are in a cult being run by Jim Jones.

Even when they aren't seizing your property or threatening to seize your property, they find ways to torment you over the most simple things, calling excessively, demanding the same information over and over and over, like the war criminal character that Laurence Olivier played in MARATHON MAN when he asked Dustin Hoffman's character over and over, "Is it safe?" No matter how many times I and my HOA and Management Company complied with OCWEN'S demand for information regarding the HOA insurance policy, OCWEN would keep asking for that very same information with not so veiled threats that failure to comply would have consequences. We gave them the policy, the insurance agent's contact information. We gave OCWEN everything they asked for but they kept asking for it via letters and endless phone calls, each call was long, demanding that FIRST I listen to them read a statement. OCWEN made us late for one of my autistic doctor's appointments. I reported this event to Ronaldo Reyes of DEUTSCHE BANK and told him my son was very ill and that we were being bombarded with rude, demanding phone calls from OCWEN, each requiring me to listen to a LONG statement first. I told Ronaldo Reyes that my son had more appointments that we could not be late for.

Later when I was taking my son James to another important test that he could not be late for, OCWEN called again and DEMANDED that AGAIN, I drop everything listen to the statement before they could tell me WHY they were calling. When they made these types of mysterious calls, they usually did not actually impart any information. They also sent MANY letters that did not impart any information, just statements that "confirmed" "something" was being considered. I told OCWEN I had to take my son to the hospital. OCWEN told me, "You may go after you listen to me read this statement...."
OCWEN was so convinced they had the right to make a person miss a CT scan that they refused to take "not now" for an answer. 
I told OCWEN, "I'm going to take my son to the hospital now. This is not a good time. I'm going to hang up now."
Little did I realize at the time that my refusal to obey orders would stir up a hornet's nest of rage.
It was very like OCWEN was playing a video game and very pissed off with me for not engaging.
All hell broke loose and I was informed that I would pay for this, for refusing to be late to my autistic son's CT scan. For days following my "insubordination /refusal to miss my son's CT appointment" because an OCWEN employee told me to", there was fallout. Other OCWEN employees referred to it as if it was a major event and that punitive action would soon be coming down the line.

There were no veiled threats when OCWEN took my name off my loan and locked me out of my Ocwen account in 2016 in spite of my perfect payment history. I found out about it AFTER it happened. OCWEN acted like a drone taking out a terrorist. OCWEN sucker punched me and my autistic son. 

OCWEN blew us out of our normal lives like a tornado, like an earth quake, like an act of God. 

One minute we were being congratulated for never being late on our home loan payment and for being awarded the $5ooo HAMP INCENTIVE. The next minute we were informed that the loan was no longer mine and there was not a thing we could do about it. OCWEN told me the next big thing was that the 2010 Loan Modification would be reversed and I would need to pay the whole loan off at once if I wanted to stay in my home. OCWEN was gleeful when they delivered this message to us, as if they were having fun.

It was so terrifying that it felt like my autistic son and I belonged in a witness protection program...OCWEN employees were joyfully informing me that they had already taken my name off the loan I had paid on time for six years and that they were going to do MORE than that, they were not done yet and couldn't say what but might reverse six years or more of progress....might even reverse the 2010 loan modification. There was a distinct air of giddiness in the voices of the OCWEN employees who were delivering bad news and threats of more to come. The OCWEN employees sounded like they were high on drugs and enjoying the hell out of playing a video game. OCWEN was kicking our asses and enjoying every minute of it, judging from the tones of the voices of the OCWEN employees who called me.

I was born in 1953. My autistic son is very sick. What kind of people would consider it a victory to kick our asses? 

Those scary phone calls made me want to ask The Department Of Justice for protection. OCWEN employees spoke to me as if what OCWEN was doing to us was funny, as if it was a sport, as if throwing people into the street who were really not paying their debts had lost it's thrill and the new sport was killing people who had always paid their debts on time and enjoying impunity. 

OCWEN spoke to me as if throwing elderly and disabled people into the street was something OCWEN could do anytime the mood struck them and no one would know or care that the home owner had a perfect payment history. 

The money gained, including federal money, would in turn be invested in the stock market by OCWEN. OCWEN could expand it's cult-like empire with money it gained this way. Ocwen made it clear to me that I would never see a penny of the money I paid into the loan for six years, and they were keeping the HAMP incentive I earned and the $78.700 Keep Your Home California money they got because I applied for it and was granted it.

Are we safe? Is OCWEN preparing to do something awful to us the moment they believe no one is looking?

Are my autistic son and I safe?

WILL TRUSTEE DEUTSCHE BANK STEP IN AND FORCE OCWEN TO STOP THE CARNAGE?

OCWEN took such a hostile, surprise attack on my home loan in good standing, bank owned it after accepting $5000 HAMP incentive applied to principal for never being late on loan payments and $76,700 KEEP YOUR HOME CALIFORNIA funds, such a hostile act that the public has trouble understanding it. People ask me if I'm SURE I didn't miss a payment....they don't want to believe a bank would do this. 

The shock of having our home bank owned without warning caused me to be bedridden with sudden vision difficulties for several hours, which was horrifying because I am the care-provider for a very ill autistic young man. When stricken by shock submitted the details to the CFPB verbally via phone while bedridden and unable to sit up and see well enough to submit the information on line about how LONG Ocwen is taking to make the repairs they promised to make. 

Rather than accept that the way OCWEN demolished my credit with Equifax was the reason it was difficult to restore, OCWEN simply blamed Equifax like they had previously blamed TransUnion. 

It is OCWEN'S fault that this has to be repaired in a certain way...due to the unusual way OCWEN removed and blocked the trade line from Equifax, within the context of a simple Equifax Dispute dated, March 17, 2016 which simply asked if they could show I had always paid my home loan on time since July 1, 2010. OCWEN'S actions were so extreme that a criminal investigation might find it fits the profile of an act of rage.

Ocwen's response was vicious and impossible for Equifax to make sense of because they had no way of knowing it was just part of a blitzkrieg of harsh actions Ocwen was raining down upon me and my autistic son James. To Equifax it was presented only as a response to my request to have more of my perfect payment history showing. 

Ocwen's attitude about correcting the damage they created has been to blame Equifax and state that the damage cannot be repaired at this time. In the meantime my autistic son is getting sicker while we wait to resolve these issues so I can get the loan for his surgeries. He may be too ill to have surgery by the time Ocwen resolves the damages they caused.

This begs the question: Will Deutsche Bank step in and force Ocwen to undo the damage they have done to a home owner who had a loan in perfect standing for the last six years? When the damage is this heinous, should the trustee take action to put a stop to the senseless carnage? Ocwen has proven time and time again that they cannot police themselves and while they can dish out damage at mind blowing speed, their ability to correct their mistakes moves like snail mail and comes to halts that force the home owner to do the research Ocwen won't do to solve the problems it created.

EQUIFAX EXECUTIVE SAYS IT LOOKS LIKE OCWEN DOES NOT WANT MY LOAN ON MY CREDIT REPORTS

Response to Equifax concern Ocwen on CFPB complaint:

Yesterday I initiated a three way phone call with Ocwen and Equifax to speed up the resolving of this matter since my autistic son James’ health is being harmed by the delay. Ocwen did not seem to understand why their attempts to put my home loan back on Equifax was failing.

During the three way call I told them what I had found the day before when speaking with other Equifax employees: it was the WAY Ocwen had removed my loan that was so dramatic and confusing and within the context of  Equifax dispute number ******7596, a normal dispute where I had simply asked if ALL of my payment history could show from the date of the loan modification in July 1, 2010. 

The resolution would also have to be WITHIN that dispute, using that Equifax dispute number. Equifax had no way of knowing that the vicious action by OCWEN was only one of many shocking actions being taken by OCWEN in March-April 2016. Equifax was only privy to the context of OCWEN responding to my dispute.

These are things Equifax had no knowledge of: In February 2016 OCWEN had just received $5000 applied to the principal of my home loan from HAMP incentive because I had never missed or been late on a payment. In February Ocwen also posted to my account a $76,700.00 KEEP YOUR HOME CALIFORNIA award that I had been qualified for and granted.

After accepting these funds, OCWEN took my name off my loan, bank owned the property and pulled my perfect payment history from Equifax, TransUnion and Experion. I complained about OCWEN’S action to the CFPB, the FBI Los Angeles Office, the California Attorney General, The Department of Justice and open a blog to write to the CEO of Ocwen, https://myOcwenLoan.blogspot.com. I reported the incident to the SEC because OCWEN  might invest the money they took from me and the government programs who had helped me.

Ocwen rescinded the bank owned status and promised me they would put my name back on the loan and report again to the credit bureaus that I had paid my home loan on time and was never late on a payment. 

I researched and made many phone calls because Ocwen seemed satisfied that they had TRIED yet failed to transmit to Equifax and it must be Equifax’s fault that it was not showing like it was on Experion and TransUnion. I told Ocwen something was obviously wrong and I would find out since they wouldn’t try.

I found out, after many phone calls, that it was indeed, as I suspected, THE WAY Ocwen yanked the loan from Equifax. Again, Ocwen did it within the context of a simple complaint/dispute I made with Equifax asking if my WHOLE six year payment history could show instead of just three months. It appeared to Equifax that Ocwen’s response was extremely harsh to this every day question….pulling a trade line and blocking it as a response to a request to have more history shown seemed brutal. Equifax had no way to know just how brutal an ordeal Ocwen was actually putting us through. 

When Ocwen bank owned our home in spite of my perfect payment history, I had a sudden eye sight problem and felt very ill. This was why on several occasions I requested to dictate my complaint to the CFPB and other agencies. I could not see well and I was making the complaint from my bed after taking an aspirin, praying that I was not having a stroke because I am the only care-provider for my autistic son James. I am still experiencing a high volume of floaters and my vision dims, blurs and I experience flashes of light when I move from a lighted room to a darker room. The shock of having my home “bank owned” when my loan was in good standing caused something to happen to my eyes. I have been so busy saving my home, trying to restore my credit so I can get a loan for my son’s four surgeries that I have not been able to set up my doctor appointment to see if my eye condition is permanent or if it will go away in time. My son is bedridden and in pain. Too many things are happening to us at once. This has become a life and death situation for us.

Yesterday during the three way call, Ocwen was told, by Equifax, to write and fax a letter stating: “I certify the information being requested for reinsertion is complete and accurate”, signed by the appropriate person and Ocwen and including the Equifax dispute number that Ocwen used when they pulled my loan from Equifax on March 30, 2016 in response to my request to have MORE of my perfect payment history showing on March 17, 2016. For some reason OCWEN chose not to do what Equifax requested, prompting Equifax's executive officer Ms. Martin to say to me that it looked like OCWEN simply did not want my home loan on my credit report.