OCWEN QUOTES LAWS THAT DO NOT EXIST TO CON CFPB

OCWEN is making a false claim that it is required by law to place a punitive remark on credit reports of homeowners who received grants from KEEP YOUR HOME CALIFORNIA. 

The issue of a statement being true or false is not what my complaint addressed. OCWEN is attempting to convince the CFPB that the issue is whether or not a statement is true.

The issue OCWEN was asked to respond to concerns the remark section of credit reports not requiring by law that ANY remark be placed. It is optional to place a remark. 

OCWEN is deliberately using the optional remarks section to lower credits scores so customers cannot refinance at lower rates with other companies. 

OCWEN is abusing the optional remarks section of credit reports for OCWEN'S financial gain. OCWEN forces even customers who always pay on time to be stuck with higher interest rates. Other banks are not trapping their customers with these ploys. Just because a statement is true does not mean there is a law mandating that it must be tacked on to customer's credit reports. 

OCWEN has not cited the exact so call "law" that forces them to take punitive measures against homeowners with loans in perfect standing. OCWEN benefits financially by claiming there is a law forcing them to do this punitive action but OCWEN does not provide the law in question. 

OCWEN invents non-existent laws to get away with what amounts to financial crimes against home owners.

OCWEN THREATENED TO REVERSE MY 2010 LOAN MODIFICATION

In 2016 OCWEN began attacking my home loan even though I had paid on time the entire six years since I applied for and received a HAMP loan modification.

OCWEN posted the $5000 incentive I earned by never being late on my payments to my account and then removed my name from the account, reversed the assumption following divorce and locked me out of my online account where I make payments.

The OCWEN ombudsman laughed and told me it was about to get worse, that they were working on reversing the 2010 loan modification and that my name would never be on the loan, that my 6 years of payments, my $5000 HAMP award and my $76,700. Keep Your Home California award belonged to OCWEN, not me.

I reported OCWEN to the CFPB and Department of Justice and some of the blatantly illegal attacks stopped, such as the reversal of the 2010 Loan Modification. That attack was put on hold but replaced by smaller, back to back, nonstop attacks that lowered my credit score in spite of my perfect payment history.

I do not feel like a customer. I feel like an inmate in the prison of OCWEN. Once OCWEN starts attacking your loan, they never stop, even when they are reported for the attacks. They just change the attacks and keep at you. They know my autistic son James needs surgery and that by destroying my credit, they are delaying his surgery and making it possible he won't have a good outcome. 

I would refinance and escape the prison of OCWEN if they would stop deliberately lowering my credit score.

OCWEN RELENTLESSLY ATTACKS HOME LOAN IN SPITE OF PERFECT PAYMENT HISTORY

CFPB Case number: 160818-000007

WHAT HAPPENED 

Describe what happened so we can understand the issue... 

OCWEN has added a statement to my credit reports which lowered by credit score. Rita Jacobs of Transunion told me that the statement OCWEN placed on my credit report substantially lowered my score. Ms. Jacobs also informed me that the remark was OPTIONAL, that OCWEN did not have a legal obligation to put the damaging comment on my reports.

My credit score did not return to where it was before OCWEN removed my home loan from the credit bureaus because when OCWEN returned my home loan to the credit bureaus, OCWEN chose to add a statement in the "REMARKS" section of my credit report that lowered my score. All of the credit bureaus have informed me that "REMARKS" are optional, that OCWEN is not "required" to make a remark on my report. Previously OCWEN has put varying remarks on my credit report which also lowered my score and then raised my score when they removed the remarks.

OCWEN sent me an email today written by Matthew Parker and Collin Hoffman stating that this time they would leave the remark on my credit report. They are aware that leaving this remark on my report is not allowing the credit score to return to "VERY GOOD" and is keeping my score low.

OCWEN indicated that if they remove the remark from my report, it would not be fair to all the other OCWEN customers who have that remark on their credit reports. If other OCWEN customers are also being damaged financially by a remark that is "OPTIONAL", then perhaps a class action law suit against OCWEN is the only solution to this injustice.

OCWEN is doing harm to customers by choice, not because it is required by law. OCWEN profits financially by causing it's customers to have lower credit scores, making it next to impossible for OCWEN customers to refinance as escape the tyranny OCWEN subjects it's customers to, even customer's who's loan has been in good standing for six years.

OCWEN is legally allowed to leave the "REMARKS" section blank. OCWEN customers would have more accurate credit reports if OCWEN would stop putting damaging remarks on the credit reports of it's customers.

Since OCWEN has placed so many different kinds of damaging comments on my report and then removed them, I am requesting that they stop this hurtful process and just leave the remark section blank as they are legally allowed to.

OCWEN has hurt me financially since the day they received the $76,700.00 Keep Your Home California Funds and the $5000.00 HAMP incentive that I earned by never being late on a payment, never missing a payment for six years. OCWEN has been damaging me financially since February 2016. This "REMARK" on my credit report is just a continuation of this process of damaging me financially that OCWEN seems determined to keep up. Each time OCWEN makes a correction, they change something else, make a new change which also causes financial harm. This process has been horribly painful for me to endure. OCWEN seems to enjoy the process. OCWEN removed this REMARK previously. Matthew Parker of OCWEN had the statement removed months ago. Now he is maintaining that he cannot remove it even though all the credit bureaus confirmed that it was OPTIONAL. I believe the number of times that harmful things OCWEN has done to my family since February 2016 establishes a well documented pattern of abuse. It is clear that my loan in good standing has been under attack since February 2016. Each and every time that OCWEN has made a correction, within days they created a new crisis for me to endure. They are very aware that if they had not started this process, my son would have had his dental surgeries by now, that the financial game they are playing is causing him many added months of agony because they have crippled me financially without cause.

Consent to publish the description of what happened?Consent provided  

Which part of the mortgage process is your issue related to?

Applying for the loan 

Receiving a credit offer 

Signing the agreement 

Making payments 

Problems when you are unable to pay 

Are you concerned about losing your home to foreclosure? Yes No

 

 

This is about Conventional adjustable mortgage (ARM)  

  

Do you believe the issue involves discrimination? Yes No

On the basis of

Age 

Marital status 

National origin 

Race 

Receipt of public assistance 

Religion 

Sex 

DESIRED RESOLUTION 

What do you think would be a fair resolution to your issue? 

I think OCWEN should remove this most recent REMARK from my credit reports since it is "optional" and has prevented my score from returning to "VERY GOOD", which is where it was right before they removed my home loan from my credit reports. The remark was listed as one of the reasons my score dropped. The other reason was that OCWEN only reported two months instead of the entire year of 2016 payments.

Since OCWEN has indicated that they are using this REMARK section to lower other OCWEN customer's score, not just mine, I would like to see a class action lawsuit address this very distressing action OCWEN has chosen to make a policy. OCWEN stands to profit financially by taking actions, making arbitrary policy that allows it to lower the credit scores of it's customers, making it hard to OCWEN customers to refinance and escape the relentless stress OCWEN heaps upon it's customers, even customers with loans in good standing. OCWEN employees have even acted shamelessly giddy, laughing as if the bad news they were telling me was FUN to tell. I am referring to the time OCWEN informed me they had removed my name from my loan, that I would NEVER get back any of the six years of money I had invested in my home, that the $5000 HAMP incentive and the Keep Your Home California money was OCWENS and I would NEVER get my name back on the loan. The hell OCWEN has put me through has been ongoing, unrelenting. This REMARK that is optional is just the latest in a long line of unnecessary attacks on me and my autistic son James. The pattern of abuse by OCWEN is clearly established and it is ongoing. I would like OCWEN to refrain from putting REMARKS on me credit reports. They have no legal obligation to place a remark on me reports. If the CFPB needs me to testify in a class action, I will be happy to do so.

 

THE CFPB COMPLAINT ABOUT OCWEN CRIPPLING US FINANCIALLY WITHOUT CAUSE

https://twitter.com/damejemarshall/status/754169805687619584

Ocwen continues to block all my efforts to get a personal loan to pay for the three surgeries my autistic son needs. James is very ill. Every time I have tired to apply for a personal loan in 2016 I find my credit score has suddenly dropped from "VERY GOOD" to "POOR" over night and it is always because OCWEN has sent incorrect information to the credit bureaus.

This letter to Attorney General Harris describes the nightmare Ocwen has made of the entire year of 2016. They are endangering the life of my disabled son:

Dear Attorney General Kamala Harris, Department of Justice,

Dr Giri Palani DDS , (310) 894-8337 gpdds@msn.com, is trying to help my autistic son James with a severe dental problem but OCWEN keeps making my credit score go up and down like a yo-yo preventing me from getting a loan. James could get a brain and heart infection if we keep putting it off because OCWEN keeps changing my score from "very good" to "poor" by their constantly taking my loan on and off of my reports. James already has a lung infection. All this delay could cost him his life.

 

I pay all my bills on time. I have never been late on any bills since I became a single mom.

 

I have a blog which shows OCWEN has been doing this to us all of 2016:

 

https://twitter.com/damejemarshall/status/753942972840849409

 

My OCWEN loan is being reported as closed, AGAIN. This is not true. My credit score fell from very good to poor the day Ocwen started changing what they report to the bureaus. This denies me the ability to get a loan to fix my autistic son's broken teeth. James has a lung infection. He could get a brain and heart infection if OCWEN ruins my credit all 2016 in spite of my perfect payment history. They are preventing me from conducting business as usual. They have crippled me financially all of 2016 when they first began attacking my loan in good standing.

Please make them stop destroying my good credit. OCWEN claims they HAVE to ruin my credit anytime I contact the Dept of Justice or CFPB. They expect customers to be afraid to ask you for help for fear of having their credit score drop drastically if they do. That is wrong. Please help me so I can get a loan for James' dental surgery with Dr Palani before something terrible happens to James. Thank you.

Sincerely,

Jennifer Marshall

twitter.com/damejemarshall/status/753942972840849409

Myocwenloan.blogspot.com

 

What do you think would be a fair resolution to your issue?

I would like the CFPB to take legal action against OCWEN for this continuing damage to our lives that is completely unjustified. OCWEN told me that whenever I complain to agency about them it is their policy to remove my loan from my credit report. That keeps us financially crippled.

 

 

Contrary to what OCWEN is reporting to the credit bureaus, my loan is NOT paid in full, the Most Recent payment was in July, Not May and my LOAN is not closed and my loan was not taken over by another party and I have paid on time for six years, not a few months.

 

WILL TRUSTEE DEUTSCHE BANK STEP IN AND FORCE OCWEN TO STOP THE CARNAGE?

OCWEN took such a hostile, surprise attack on my home loan in good standing, bank owned it after accepting $5000 HAMP incentive applied to principal for never being late on loan payments and $76,700 KEEP YOUR HOME CALIFORNIA funds, such a hostile act that the public has trouble understanding it. People ask me if I'm SURE I didn't miss a payment....they don't want to believe a bank would do this. 

The shock of having our home bank owned without warning caused me to be bedridden with sudden vision difficulties for several hours, which was horrifying because I am the care-provider for a very ill autistic young man. When stricken by shock submitted the details to the CFPB verbally via phone while bedridden and unable to sit up and see well enough to submit the information on line about how LONG Ocwen is taking to make the repairs they promised to make. 

Rather than accept that the way OCWEN demolished my credit with Equifax was the reason it was difficult to restore, OCWEN simply blamed Equifax like they had previously blamed TransUnion. 

It is OCWEN'S fault that this has to be repaired in a certain way...due to the unusual way OCWEN removed and blocked the trade line from Equifax, within the context of a simple Equifax Dispute dated, March 17, 2016 which simply asked if they could show I had always paid my home loan on time since July 1, 2010. OCWEN'S actions were so extreme that a criminal investigation might find it fits the profile of an act of rage.

Ocwen's response was vicious and impossible for Equifax to make sense of because they had no way of knowing it was just part of a blitzkrieg of harsh actions Ocwen was raining down upon me and my autistic son James. To Equifax it was presented only as a response to my request to have more of my perfect payment history showing. 

Ocwen's attitude about correcting the damage they created has been to blame Equifax and state that the damage cannot be repaired at this time. In the meantime my autistic son is getting sicker while we wait to resolve these issues so I can get the loan for his surgeries. He may be too ill to have surgery by the time Ocwen resolves the damages they caused.

This begs the question: Will Deutsche Bank step in and force Ocwen to undo the damage they have done to a home owner who had a loan in perfect standing for the last six years? When the damage is this heinous, should the trustee take action to put a stop to the senseless carnage? Ocwen has proven time and time again that they cannot police themselves and while they can dish out damage at mind blowing speed, their ability to correct their mistakes moves like snail mail and comes to halts that force the home owner to do the research Ocwen won't do to solve the problems it created.

MR FARIS, CEO OF OCWEN COMPLETELY IGNORES PLEAS TO STOP HURTING JAMES

Note: Mr. Faris, CEO of OCWEN completely ignored this plea for OCWEN to stop hurting James. Not only did Mr. Faris not make OCWEN speed up it's reinstatement of our good credit, he allowed his employees to remove my credit history from the credit bureaus again and again, each time claiming it was just another "accident".

 

MR FARIS, PLEASE HELP JAMES WHILE OCWEN RESTORES OUR CREDIT

 

 

 

 

 

 

 

Dear Mr. Ronald Faris / CEO of OCWEN,

James is in a great deal of pain. OCWEN has caused a delay in my ability to get a loan to pay for his treatment.

I've opened this site to help James while OCWEN restores our credit history:

gofundme.com/painfreeJames

For some reason OCWEN has trouble restoring a homeowner's perfect payment history after they remove it from the credit bureaus. They give the homeowner letters to "show to the bureaus", which is ineffective and not a legal, professional way to restore reporting of credit data. Regardless of how many times OCWEN is told that the credit bureaus say they cannot use these letters OCWEN provides homeowners to restore removed data, OCWEN keeps pressuring  the homeowner to keep trying to restore their own credit trade line reports. 

Mr. Faris, could OCWEN help James instead of pushing him into a possibly fatal downward spiral? Thank you for considering helping James.

OCWEN RESCINDS BANK OWNED STATUS BUT ONLY "AS A COURTESY"

"OCWEN took advantage of borrowers at every stage of the process", 
                        ~ Richard Cordray, Director of the federal Consumer Financial Protection Bureau.

Funerary Genius by Frederic-Auguste Bartholdi,

creator of The Statue of Liberty

On Friday, April 15, 2016 OCWEN called and verbally informed me that they were putting my name back on the loan and would remove the block and begin reporting my perfect payment history to Transunion, Equifax and Experion. This will not undo the damage done immediately, but it is a step in that direction. Some of the damage cannot be removed.

An attorney emailed public property documents that showed that OCWEN did not just threaten to remove my name from my loan and make it a bank owned property, OCWEN swiftly, in a matter of hours, changed a loan in good standing with a perfect payment history, a loan that had just received the $5000. HAMP incentive because of that perfect payment history and $76,700.00 payment from KYHC (Keep Your Home California)....in a matter of hours OCWEN actually made this loan in good standing a bank owned property. OCWEN took my house, and all the money the government paid towards the loan to help me keep the hour, OCWEN took my name off the loan and destroyed my credit.

On Friday OCWEN called to tell me they had rescinded calling the loan due and the property was no longer bank owned, it was back in my name...but this was done "as a courtesy".

When your name is put back on your home loan "as a courtesy", this means it can be yanked away from you again, at any moment, without warning and you will lose all the money you are putting into it each month, as well as the HAMP and Hardest Hit Funds / KYHC money, that Federal money can also disappear into the OCWEN empire in a matter of hours if someone in OCWEN decides to do this again. 

My request to settle this matter included a 2% HARP refinance and the removal of the upside down portion remaining on the loan. OCWEN told me they are consulting with a company they purchased, HOMEWARD RESIDENTIAL. 

Perhaps if a 2% HARP refinance is done, it will take care of the ever-looming threat that even if you pay your home loan on time for six years and receive a HAMP award for your perfect record, OCWEN can still, in a matter of hours, take your home away from you and destroy your credit rating.

There isn't much choice in refinancing because OCWEN did such damage to my credit score that no lender will touch me. I have to go with a lender that OCWEN owns, HOMEWARD RESIDENTIAL.

I put the "Go Fund Me" fundraiser on hold while this refinance is being negotiated. It may not be necessary to hire an attorney if this refinance happens and the threat of having my home taken away from me even when I am making payments on time is removed by this refi.

How are we feeling? My autistic son had a very sad look on his face Friday (April 15. 2016) morning. 

On Friday people kept telling me my voice was very faint. I had a sudden change in my vision around Thursday (April 14, 2016). I started experiencing flashes of light when I went from a well lighted room to a dark room. I notice it at night. I took aspirin to prevent a heart attack/stroke and rested this weekend. I will see an eye doctor about it. 

James, my autistic son has a stress test on Monday at UCLA. He has cheered up some since the terrible slew of upsetting phone calls from OCWEN stopped. The past week all I did was work on trying to save our home...which was hard to do while I was taking James to his doctor appointments and trying to keep him from getting stressed by what was happening. 

Without any warning and with our loan in good standing, my son and I lost our home for almost a week. It was impossible to hide the frenzy and horror from James. When he was too sick to get out of bed, he could hear me on the phone all day trying to save our home. When he as able to get out of bed he stood beside me at the fax machine.

He watched me fax documents for days. He had a few days where he was well enough to get out of bed and wanted to go outside but mostly he ended up watching mommy fax documents and make phone calls to the FBI, SEC, CFPB, HPF and other agencies that might be able to help us get our home back.

When you get your home back "as a courtesy", you don't feel safe. You feel like this:

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